Terms & Conditions

1 Stop Wash’s mission is to provide the highest quality laundry, dry cleaning & linen service. We care about each and every one of our customers. We understand your clothes can be expensive items and you are putting your trust in us to take care of your clothes. We therefore provide you with the highest level of service. Unfortunately in the laundry business damages / lost items may infrequently occur despite our best efforts.

We exercise utmost care in processing articles entrusted to us and use such processes that, in our opinion, are best suited to the nature and condition of each individual article. We take precautions to ensure that your clothes are handled and cleaned properly. Nevertheless, we cannot assume responsibility for inherent weakness of or defects in materials that were not readily apparent or reported by you prior to processing. Ultimately, it is the customer’s responsibility to inform us of any conditions, cleaning directions given by the manufacturer, and/or special instructions regarding cleaning and/or laundering. This applies particularly, but not exclusively, to suede, leather, silk, satin, double-face fabrics, vinyl, polyurethane etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.

During the dry cleaning or laundering process we cannot guarantee against colour loss and shrinkage, or against damage to weak and tender fabrics. The company’s liability with respect to any lost or damaged article during dry cleaning shall not exceed 10 times our charge for processing it. Wash and Fold policy is that we will refund up to 20% of the proven cost of the item.

In the unlikely event that your clothes arrive back damaged please email hello@1stopwash.com including a photo and detailed description of damages, and any other evidence. If you are reporting a missing item, unless a list accompanied your bundle our count must be accepted. You must send this email to us within 24 hours of receiving the damaged item or missing item. We follow the International Fabricare Fair Claims Guide for reimbursement. Our goal is to always fix the problem first and if we can’t, then the refund process will start. Our support team will review and get back to you within 72 hours to notify you that your claim is being carefully reviewed.

By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.

If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes. Items Missing or damaged items must be reported to 1 Stop Wash Laundry & Dry Cleaning within 24 hours of return of your laundered clothes. This report shall be submitted to hello@1stopwash and shall include all of the following information unless otherwise deemed not applicable:

1. Order number
2. Name of garment or item as set forth on the inventory sheet provided to the 1 Stop Wash Service provider
3. Approximate age of the item
4. Brief description of the condition of the item prior to incurring damage (not applicable in the case of missing items)
5. Brief description of the item’s condition and damage to the item after damage incurred (not applicable in the case of missing items)
6. At least one photograph of the item showing the damage such item incurred
7. Receipt of purchase of the item or, when such receipt is not reasonably available, other reasonable proof demonstrating the value of the item at the time it was purchased.

In the unlikely event that your clothes arrive back damaged please email hello@1stopwash.com, including a photo and detailed description of damages, and any other evidence. If you are reporting a missing item, our count must be accepted unless a list accompanied your bundle . You must send this email to us within 24 hours of receiving the damaged item or missing item. We follow the International Fabricare Fair Claims Guide for reimbursement. Our goal is to always fix the problem first and if we can’t, then the refund process will start. Our support team will review and get back to you within 72 hours to notify you that your claim is being carefully reviewed.

Any report which fails to include the required information shall not be accepted by 1 Stop Wash and accordingly remove any and all liability of 1 Stop Wash. Additionally, failure to report the missing or damaged item(s) within 24 hours shall remove any liability of 1 Stop Wash for the missing or damaged item. 1 Stop Wash shall use the report to determine, in its sole discretion, whether any refund or credit will be issued to the customer. 1 Stop Wash shall respond to the customer with its decision no later than 5 business days thereafter 1 Stop Wash’s receipt of such report. If, after investigating the report and claim of loss or damage, 1 Stop Wash decides to issue a refund or credit, such refund or credit shall be issued for the value of the damaged or lost item as specified in the International Fabricare Fair Claims Guide. This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, 1 Stop Wash reserves the right to limit the maximum age of any garment to one year. If no current replacement cost is available 1 Stop Wash reserves the right to use the replacement cost of a comparable item currently available.

1 Stop Wash Laundry & Dry Cleaning and 1 Stop Wash Laundry & Dry Cleaning Providers/Partners are not liable for any pre-existing damage to a garment or other item and reserves the right to return any item without cleaning it if any pre-existing damage is found or if 1 Stop Wash Laundry & Dry Cleaning or the 1 Stop Wash Laundry & Dry Cleaning Provider/Partner has a concern about the colorfastness or the age or weakness of the fabric of such item. All refunds/reimbursements offered by 1 Stop Wash Laundry & Dry Cleaning to the customer, must be claimed by the customer within a 30 Day period. Once the 30 day period has expired, the customer’s claim will be considered resolved and closed.

All online payments are processed through 1 Stop Wash’s secured payment system. I understand by inputting my payment information, or orally given card information on the phone, it is authorization as payment for services rendered prior to laundry delivered. If you wish to no longer have your card stored on our secure system, please submit a written request to hello@1stopwash.com to have it removed.

1 Stop Wash Laundry & Dry Cleaning reserves the right to change prices at any time. If additional services outside of the customer’s initial request are requested, the customer authorizes 1 Stop Wash to charge the fee for such services to his/her credit card on file. 1 Stop Wash reserves the right in its sole discretion to suspend, disrupt and/or terminate a customer’s account and the services to be provided to the customer in the event an invoice is not fully paid.

1 Stop Wash’s liability shall be limited to general money damages in a maximum amount not to exceed the charges incurred by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of 1 Stop Wash’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. 1 Stop Wash disclaims all warranties, express or implied, with respect to 1 Stop Wash and the services rendered to the customer, including without limitation warranty of merchantability and warranty of fitness for a particular purpose.

UNDER NO CIRCUMSTANCES SHALL 1 STOP WASH BE LIABLE TO CUSTOMERS OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM THIS AGREEMENT, PROVISION OF SERVICES HEREUNDER OR ACTS OR OMISSIONS OF 1 STOP WASH SUCH AS, BUT NOT LIMITED TO, LOSS OF USE; LOSS OF REVENUE; ANTICIPATED PROFITS OR LOST BUSINESS; COSTS OF DELAY; PERSONAL OR PROPERTY DAMAGE, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE.

Privacy Policy

Last Updated: 18/09/2023

1 Stop Wash Ltd. (“us,” “we,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.1stopwash.com, or interact with our services.

Information We Collect

We collect the following types of information from our website visitors:

• Name: We may collect your name when you provide it voluntarily.
• Email Address: We collect your email address when you subscribe to our newsletter or contact us via email.
• Number: We collect your phone number when you provide it voluntarily.
• Street Address: We collect your street address when necessary for delivery or service purposes.
• Payment Info: We collect payment information (e.g., credit card details) when you make a purchase on our website. Please note that we do not store payment information on our servers; it is securely processed by our payment service provider.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services.
• To process transactions and deliver products or services you have requested.
• To send you newsletters and marketing communications (if you have opted in).
• To respond to your inquiries and provide customer support.
• To improve our website and services.

Information Sharing and Disclosure

We do not sell or redistribute your personal information to third parties. However, we may share your information with:

• Service providers and business partners who assist us in providing our services.
• Legal authorities or government agencies when required by law.

Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at hello@1stopwash.com. This Privacy Policy is subject to change, and any updates will be posted on our website.