We generally stick to a 48 hour turnaround time. But, if you’re in a hurry and need it within 24 hours, we can make that happen too, for a small fee. Please email us on hello@1stopwash.com or call to place an express order or use our simple online booking tool to get an ironing service pick up but specify you need express service within the notes section when you place your online order. We will take care of the rest.

We use a state of the art shirt plant machine to carry out the ironing of shirts – this machine requires the shirts to be damp before putting them onto the machine. If shirts have been washed before they need ironing, they will most likely be dry by the time they need to be pressed therefore we would have to wash them again anyway.

We iron your garments at our state-of-the-art, eco-friendly facility in Kings Cross, London. Our team of experts oversees all the processes. All the pressing — whether by hand, machine or steam — is done on-site and not shipped off to a factory like many other online ironing services in London.

Yes, we insure up to 10x of the value of the item.

First, empty your pockets and remove any coins, keys and any other items. Then, put your clothes to be ironed in a separate bag, we provide a free reusable one to all of our new ironing service customers. If you are using more than one service like the wash and iron service and the laundry service, then separate the garments into separate bags depending on the service you’d like. Once you place an order online, you will receive a notification prior to when our delivery agent is ready for the pick up. Else, you can opt for the contactless pickup.

You can enable the contactless delivery option when you place an order. Then, choose a spot where you’d like your order to be picked up from. It could be your building’s concierge or just a safe place where you believe your clothes will be sheltered from theft. We have a number of customers that do this and have no reported theft yet. To enable this, sign into your account and find contactless delivery options within your delivery.

Yes, we’ll drop your ironed clothes off at the same spot as the order pick up. If  your pickup and delivery spots are different, we can do that, too. You’ll receive a notification before delivery.

No. We can provide a reusable bag with the first order, upon request. These bags are disinfected after every use for your health and well being.

Once we pick up your clothes, we make sure to include your personal preferences (we love those little notes you leave us), if any, and then send you an itemised bill. Then, our dedicated ironing experts take over. After the ironing service is completed, we’ll inform you via email. All good things do take some time so the ironing service may take up to 48 hours.

Yes, each order is tagged with a unique code. This helps our team sequence them so that orders never get mixed up.

We take payment only once the order has been delivered/returned. We’ll conveniently send you a payment link so no need to phone or come in store, which will save you time and effort getting to us. Win win for our customers who are already taking advantage of our simple to use ironing service.

We accept payment via debit/credit card or cash when the order is delivered back to your doorstep. When you register for a 1 Stop Wash pickup and drop off account, we require your debit card details, and we hold this on account via Stripe who is our dedicated payment partner. When your order is ready, we take payment just before the ironed clothes are delivered back to you and you get an invoice sent to your email, in true 21st century style.

For pickup and drop-off, the minimum order is £25. No minimum for in store drop off and collection.

That’s a highly unlikely situation. But hey, we believe in plan B’s. So, if you find something missing from your delivery, send us an email at hello@1stopwash.com and we’ll find the pilferer of your laundry as we have a dedicated customer service team ready to help. 

Nope! We iron nearly anything and everything although we of course go case by case. If there’s an item that you’re unsure we’d press, email us at hello@1stopwash.com to discuss further.